Occupancy
88%
2% 29 of 33 units let
Latchkey is the operations CRM for property managers: work orders raised against units and worked by priority, leases with renewal warnings before they bite, a rent roll that shows arrears by building, and owner statements you don't assemble by hand.
A work order belongs to a unit. So does a lease, a tenant, a deposit and a share of the rent roll. Latchkey keeps them together, so when the phone rings about 2A you already have the whole picture.
Urgent, high, normal, low — each with a target date, a trade and a tech. Awaiting parts is a real state, not a note. Urgent and past-due items sit at the top of the overview until they're closed.
Every building lists its units with the tenant, the rent, the lease end and any open work. Leases ending within sixty days are flagged so renewals start before the tenant does.
Collected against due, by building, with the balance owed on any unit and the note from the last conversation. Owner invoices and their aging live alongside.
Notice of entry, move-in inspection, move-out and deposit disposition, annual safety check. Filled on a phone, pre-loaded with the unit, signed on the glass and filed against it.
Move-ins, move-outs, renewal deadlines and fire inspections share the calendar with scheduled maintenance, so a turnover never gets booked on top of a tenant's last day.
Each owner sees their buildings, their units, their open work and their lifetime spend. Statements go out from the same numbers the team works from.
Owners, properties, units and the leases on them, with rent, deposit and dates. Import from your rent roll spreadsheet or add them by building.
A tenant call becomes a work order against the unit with a priority and a target. Assign a tech, schedule it, order the part, close it with a signed completion.
Renewal warnings arrive sixty days out. Turnovers run as work orders with a checklist. Owners get statements from the same ledger you collect against.
Occupancy, monthly rent and open work in the header; each unit beneath with its tenant, lease end, open work orders and what's owed. Vacant units are impossible to miss. Click a unit for its full history.
A work order carries the unit, the tenant's contact, the entry instructions and a reminder that written notice is due before you go in. The tech works through the checklist, logs parts and labour, charges it to the owner or the tenant, and the tenant signs the completion on the phone.
The thing I didn't expect was renewals. Sixty days out, every lease that's ending is on the overview. We used to find out when the tenant gave notice. Now we're the ones starting the conversation.
ICImani CastellanosPortfolio manager, Harborline Property Group (demo company)
Every plan includes unlimited owners, techs and office staff. The tier is set by the number of units under management.
On the Portfolio plan, through a tenant portal. On the other plans, requests arrive by phone, text or email and the office logs them in seconds — the unit, tenant and entry instructions are already on file, so it's a title and a priority.
Every work order on an occupied unit carries a reminder that written notice is due, and the notice of entry form pre-fills the unit, the date and the arrival window. Signed forms are filed against the unit as evidence.
No. Latchkey is the operations layer: work, leases, the rent roll and arrears as the team sees them day to day. Managed and Portfolio plans push invoices and receipts to your accounting package.
A fictional manager, Harborline Property Group, with eight buildings, 33 units, 29 leases, five owners and 29 work orders in every state from new to awaiting parts. Four units are vacant, three tenants are in arrears and five leases end within sixty days. It's all in your browser and resets in one click.
No. Plans are by units under management. Add every tech, leasing agent and bookkeeper who needs to see the portfolio.
Two urgent work orders, three tenants in arrears and five leases ending soon — already on the overview when the demo opens.